Terms and Conditions
Last updated: June 2026
1. About Fleamail
Fleamail is a membership (subscription) service operated by Veterinary Providers Australia Pty Ltd (ABN 48 620 053 723). We deliver tailored monthly parasite prevention for cats and dogs to addresses across Australia.
2. Membership
Fleamail memberships (subscriptions) are monthly and rolling. There is no lock-in contract and you can cancel at any time.
3. Billing
Your membership (subscription) is charged monthly on the anniversary of your signup date. New customers receive 50% off their first month.
4. Delivery
Treatments are dispatched within 3 business days of billing and sent by standard post. We deliver to Australian addresses only.
5. Refunds
If you are not satisfied, contact us within 14 days of delivery for a full refund.
6. Pausing and cancelling
You can pause or cancel your membership (subscription) at any time through the customer portal or by contacting us. There is no penalty for doing so.
7. Treatment suitability
It is the customer’s responsibility to confirm the suitability of treatments with their own veterinarian, particularly for pets with existing health conditions.
8. Liability
Fleamail is not liable for adverse reactions in pets with undisclosed health conditions. Please disclose any known conditions and consult your vet where appropriate.
9. Contact
Questions about these terms? Email info@fleamail.com.au or call 1300 353 262.